Anticipation….of customer service

I know how the Inn Keeper felt, letting Joseph and Mary down by telling them there was no rooms free for the mother in anticipation.
Working in Customer Services for the past 3 Christmas’ I have become accustomed to letting people down gently.
“I’m sorry your delivery will be late”
“I’m sorry your turkey smelled off when you went to cook it on Christmas eve”

As Christmas draws closer, and especially as it become more commercial year on year, I pray for greater “Goodwill among all men” I think it’s the only thing that might keep me sane.

Continually one prayer comes to mind, attributed to the theologian Reinhold Niebuhr.

The Serenity Prayer:

O God and Heavenly Father,

Grant to us the serenity of mind to accept that which cannot be changed;
the courage to change that which can be changed,
and the wisdom to know the one from the other,
through Jesus Christ our Lord, Amen

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